Acceptable Use Policy
Effective Date: February 24, 2026
This Acceptable Use Policy, which is incorporated by reference into the Terms of Use, is entered
into by and between Alluvium Health, Inc. and its affiliates and subsidiaries (collectively,
“Alluvium,” “we,”, “us” or “our”) and each user and establishes the terms under which you may
access the Software (as such term is defined in the Terms of Use). This Acceptable Use Policy
applies to all users of the Software. By registering with, using, or otherwise accessing the
Alluvium mobile application or website or the Software, you acknowledge and agree that you
have read this Acceptable Use Policy and understand and agree to be bound by its terms and by
the Terms of Use. Capitalized terms used in this Acceptable Use Policy that are not otherwise
defined herein have the meanings set forth in the Terms of Use. The conduct prohibited in this
Acceptable Use Policy is not exhaustive.
Prohibited uses
You may use the Software only for lawful and intended purposes. You may not use the
Software:
- In any way that breaches any applicable local, national or international law or regulation.
- In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
- For the purpose of harming or attempting to harm minors in any way.
- To send, knowingly receive, upload, download, use or re-use any material which does not
comply with our Content Standards (as set forth below). - To transmit, or procure the sending of, any unsolicited or unauthorised advertising or
promotional material or any other form of similar solicitation or bulk communications (spam). - To use any automated device, process, or means to access, retrieve, or index any portion of
the Alluvium Software, website, or mobile application. - To create fraudulent user accounts or use automated means to book appointments or submit
content. - To knowingly transmit any data, send or upload any material that contains viruses, Trojan
horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs
or similar computer code designed to adversely affect the operation of any computer software or
hardware.
You also agree:
- Not to reproduce, duplicate, copy, adapt, or reverse engineer any part of the Software,
website, or mobile application, in contravention of the provisions of our Terms of Use. - Not to access without authority, interfere with, damage or disrupt:
- any of the Software;
- any equipment or network on which the Software is stored;
- any software used in the provision of the Software; or
- any equipment or network or software owned or used by any third party.
- Not to remove any copyright, trademark, or other proprietary rights notices contained in or on
the Alluvium Software, website, or mobile application, or on any content posted therein. - Not to allow any other person to use your credentials to access the Alluvium Software,
website, or mobile application or carry out any of the above-referenced activities. - Not to sell or resell the Software.
- Not to use any data mining, robots, or similar data gathering or extraction methods designed to
scrape or extract data from the Alluvium Software, website or mobile application.
Interactive services
We may from time to time provide interactive services through the Alluvium mobile application
or website, including, without limitation, chat rooms, messaging systems, bulletin boards, tips,
and community forums (collectively, “Interactive Services”).
Where we do provide any Interactive Service, we will provide clear information to you about the
kind of service offered, if it is moderated, and what form of moderation is used (including
whether it is human or technical).
We will use commercially reasonable efforts to assess any possible risks for users from third
parties when they use any Interactive Service provided on our site, and we will decide in each
case whether it is appropriate to use moderation of the relevant service (including what kind of
moderation to use) in the light of those risks. However, we are under no obligation to oversee,
monitor or moderate any Interactive Service we provide on our site, and we expressly exclude
our liability for any loss or damage arising from the use of any Interactive Service by a user in
contravention of our content standards, whether the service is moderated or not.
Where we do moderate an Interactive Service, we will normally provide you with a means of
contacting the moderator, should a concern or difficulty arise.
Content standards
These content standards apply to any and all material which you contribute to our site
(“Contributions”), and to any interactive services associated with it, including feedback, service
provider ratings, and community forum participation.
Any and all Contributions you post to the Alluvium website or mobile application will be
considered non-confidential and non-proprietary. By providing any Contribution to our
platform, you grant Alluvium and our respective licensees, successors and assigns the non-
exclusive, transferable, irrevocable, perpetual, sub-licensable, royalty-free, worldwide license
and right to use, reproduce, modify, perform, display, distribute, and otherwise disclose to third
parties any such material for any lawful business purposes without any compensation to you.
You represent and warrant that: (A) you own and control all rights in and to the Contributions
and have the right to grant the license granted above; and (B) all of your Contributions do and
will comply with this Acceptable Use Policy and our Terms of Use.
You understand and acknowledge that you are responsible for any Contributions you submit or
post and accept full responsibility for such information, including its legality, reliability,
accuracy, and appropriateness. We are not responsible, or liability to any third party, for the
substance or the accuracy of any Contributions posted by you or any other user of our site.
You must comply with the spirit of the following standards as well as the letter. The standards
apply to each part of any Contribution as well as to its whole.
Contributions must be accurate (where they state facts) and must comply with applicable law in
the country from which they are posted. Contributions must not contain any material that is
defamatory of any person or that is obscene, sexually explicit, offensive, hateful or
inflammatory. Users agree not to use inappropriate language or make gratuitous personal
criticisms or harass others. In posting Contributions, Users further agree not to infringe on any
patent, copyright, database right, trademark, or any other intellectual property right of any other
person, or to breach any legal duty owed to any third party, including contractual duties or duties
of confidentiality. Alluvium may, but is not obligated to, review and delete any Contributions
that in the sole judgment of Alluvium violates the Terms of Use or this Acceptable Use Policy.
Suspension and termination
Alluvium will determine, in its sole discretion, whether there has been a breach of this
Acceptable Use Policy through your use of the Software, website, or mobile application. When a
breach of this policy has occurred, we may take such action as we deem appropriate, in our sole
discretion.
Failure to comply with this Acceptable Use Policy constitutes a material breach of the Terms of
Use upon which you are permitted to use our site and Software, and may result in our taking all
or any of the following actions:
- Immediate, temporary or permanent withdrawal of your right to use our site.
- Immediate, temporary or permanent removal of any posting or material uploaded by you to
our site. - Legal proceedings against you for reimbursement of all costs on an indemnity basis
(including, but not limited to, reasonable administrative and legal costs) resulting from the
breach. - Disclosure of such information to law enforcement authorities as we reasonably feel is
necessary.
We exclude liability for actions taken in response to breaches of this Acceptable Use Policy.
The responses described in this policy are not limited, and we may take any other action we
reasonably deem appropriate.
Changes to the acceptable use policy
The effective date of this Acceptable Use Policy is set forth at the top of this webpage. We may
revise this acceptable use policy at any time by amending this page. We encourage you to check
this page from time to time to take notice of any changes we make, as they are legally binding on
you. The amended Acceptable Use Policy supersedes all previous versions, and the provisions
contained in this Acceptable Use Policy may also be superseded by provisions or notices
published elsewhere on our site.
IF YOU DO NOT AGREE TO FURTHER CHANGES TO THE ACCEPTABLE USE POLICY, YOU MUST STOP USING THE SOFTWARE AFTER THE EFFECTIVE DATE OF SUCH CHANGES.
