security & compliance

Built to exceed healthcare’s strictest standards

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Independently verified

Verified, audited, and certified

Patient experience
HIPAA

HIPAA-aligned by design

Every workflow, integration, and data exchange is built to meet HIPAA requirements—not retrofitted after the fact.

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Patient experience
SOC 2

SOC 2-certified

Independently audited and certified. Controls across security, availability, and confidentiality are verified—not self-reported.

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Patient experience
HITRUST

HITRUST certified

The gold standard for healthcare data security. Confirm current certification status with Alluvium's security team before publishing.

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Alluvium handles your data by product

Alluvium's data architecture varies by product because the workflows are fundamentally different. Here's exactly how each one handles PHI, so your security and compliance teams know precisely what they're evaluating.

Patient experience
Orchestrate

PHI never touches frontier models

Orchestrate's AI layer operates on governed outputs, not raw patient data. Frontier models access only aggregated metadata and semantic schemas — never patient-level records. PHI stays within your enterprise boundaries. Intelligence travels. You get the full power of generative AI without the security exposure that blocks most enterprise AI deployments.

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Patient experience
Directory, Referral, & Search & Schedule

PHI moves—because the workflows require it

Directory, Referral, and Search & Schedule workflows require syncing patient and provider data to Alluvium's platform to function. PHI transfer is fundamental to how referrals close and appointments book. That data is handled under strict HIPAA-aligned controls, encrypted in transit and at rest, within a secure multi-tenant architecture.

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Built for your environment

Infrastructure that adapts

Alluvium's deployment architecture differs by product. Orchestrate offers enterprise deployment flexibility. Directory, Referral, and Search & Schedule run on a secure, purpose-built multi-tenant model. Here's what that means in practice.

Orchestrate
Patient experience

Tenant isolation

Every customer operates in a fully isolated environment. Your data is never commingled with another health system's.

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Patient experience

Zero-copy ingress

Data is read in place—no pipeline migration required. Your source systems stay untouched.

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Patient experience

Bring your own frontier model keys

Orchestrate connects to frontier AI models using your own API keys — so your organization retains full control over which models are accessed and under what terms.

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Patient experience

On-prem or dedicated VPC

Flexible deployment options to match your infrastructure requirements and internal security policies.

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Patient experience

No vendor lock-in

Your data is yours. Offboarding procedures are documented, clean, and contractually defined.

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Patient experience

Audit-ready architecture

Every query, action, and data access is logged with full provenance tracking—so your compliance team always has what they need.

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Directory, Referral, & Search & Schedule
Patient experience

Secure multi-tenant architecture

Directory, Referral, and Search & Schedule run on a purpose-built multi-tenant model with logical data separation between health systems and strict access controls at every layer.

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Patient experience

Encrypted in transit and at rest

All PHI is encrypted using industry-standard protocols at every point in the data flow—in transit between systems and at rest within the platform.

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Patient experience

HIPAA-aligned data handling

Every workflow is built to meet HIPAA requirements—data access, retention, and deletion policies are documented and enforced by design

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Governed by design

Auditability by design, not by exception

Every query, forecast, and action includes full provenance tracking with cited outputs. Governed scenario modeling across an ensemble AI pipeline—embeddings, classifiers, and language models—each with a documented decision trail so your compliance team always knows exactly what ran, when, and why.

Intelligence that earns trust

Role-based access that keeps operators empowered and compliance teams confident

Know what’s coming, act with confidence

Get the full intelligence arc operators need — retrospective visibility into what drove performance, predictive forecasting of where bottlenecks and demand gaps will emerge 2–4 weeks out, scenario modeling to stress-test decisions before committing budget or staff, and AI-powered recommendations on what to do next. All in plain language. All in one place.

Manage access like you manage revenue cycle

Real-time KPIs on conversion rates, referral capture, capacity utilization, and network leakage – across every EMR, every market, and every service line. The same discipline and accountability you apply to the back half of the revenue cycle, now available for the front.

Empower your teams

With Alluvium’s LLM, any operator can ask what they need to know in plain language and get a decision-grade answer instantly—grounded in data from every EMR and access system across your network. No BI ticket. No SQL query. No waiting on a report that’s stale by the time it arrives. PHI never touches frontier models.

How we connect to your systems

What We Read and Write

Alluvium reads patient, slot, appointment, provider, and insurance data. For Referral and Search & Schedule, we write patient and appointment data back to your EMR as part of the core workflow. Every integration permission is scoped to minimum necessary access—read and write permissions are explicitly defined, documented, and confirmed during implementation.

API Credential Management

Credentials are encrypted at rest, rotated on a defined cadence, and never stored in plain text. Access tokens are scoped per integration and revocable at any time.

Offboarding & Data Deletion

When the relationship ends, your data is deleted on a documented schedule. Offboarding procedures are contractually defined—no ambiguity about what happens to your data after termination.

Integration Audit Logging

Every API call is logged with timestamp, endpoint, and payload metadata—giving your security team full visibility into what Alluvium accessed and when.

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